Definitions

• “we”, “us “and “our” – Morocco Getaway Ltd
• “Travel arrangements” – arrangements made by us on your behalf
• “Price”- the*total* price of the travel arrangements

The Contract

These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Morocco Getaway Ltd subject to these terms and conditions and is governed in all respects by English law and subject to the jurisdiction of the Courts of England and Wales.

Booking

Scheduled Tours

Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. For scheduled tours (being single day tours, or tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure), full payment will be required at the time of booking and (unless otherwise agreed), a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.

Tailor Made Tours

In addition to scheduled tours, tours which are tailored to your/your party’s requirements may also be made available.

On confirmation of your booking 30% of your tour cost is payable in advance.

The remainder is due no less than 1 month before tour commencement.

Bookings made within 30 days of tour commencement are considered late bookings and must be paid in full.

Bookings can be made via our website at www.moroccogetaway.com

Changing or cancellation the booking

If you wish to change your booking in some other way after we have issued your confirmation, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. we will do our best to comply with your wishes. We cannot always guarantee that this will be possible.

If you cancel your booking, the following applies:

One Day Tours, Half-Day Tours:

For one day tours and half-day tours (being single day tours with a specific itinerary, which are available for booking on scheduled dates from scheduled departure, together “sightseeing tours”), the following cancellation charges shall apply (depending on the effective date of cancellation)

1. cancellation more than 48 hours before the tour departure: 10% of the tour price.
2. cancellation less than 48 hours before the tour departure: 100% of the tour price.
3. in the event of a ‘no show’ you will be charged 100% of the tour price.

Extended Tours:

For all extended scheduled tours (being tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure (“extended tours”), the following cancellation charges shall apply (depending on the effective date of cancellation):

Two-to-eight-day tours:

1. cancellation more than 20 days before the tour date: 15% of the tour price.
2. cancellation less than 20 days before the tour date: 100% of the tour price.
3. in the event of a ‘no show’ you will be charged 100% of the tour price.

9+ day tours:

1. cancellation more than 26 days before the tour date: 15% of the tour price.
2. cancellation less than 30 days before the tour date: 100% of the tour price.
3. in the event of a ‘no show’ you will be charged 100% of the tour price.

Cancellation of an extended tour may also result in you becoming liable for cancellation charges in respect of any accommodation booked by us on your behalf.

Tailor Made Tours:

Standard cancellation terms for Tailor Made Tours are as follows:

• If notification occurs after payment of deposit but 1 month before tour commencement, your deposit is lost and there is no refund.
• If notification occurs at least 1 month before tour commencement and you have paid your tour in full, 70% of your tour cost will be refunded.
• If notification occurs between 4 weeks and 3 weeks before tour commencement, 40% of your tour cost will be refunded.
• If notification occurs between 3 weeks and 1 week before tour commencement, 10% of your tour cost will be refunded.
• If notification occurs 1 week or less before tour commencement, 0% of your tour cost will be refunded.

Please note, that the standard cancellation terms above may differ depending on the cancellation terms of any third-party supplier providing any element of your Tailor-Made Tour. The standard terms above are therefore subject to any variations advised at the time of quoting the price of your Tailor-Made Tour.

Changes or cancellation made by Us

Please note, changes and errors occasionally occur. You must check the price of your chosen tour at the time of booking.

While the Company shall do everything reasonably possible to provide your tour itinerary and/or services as planned. While all precautions are to be taken and the wellbeing of the customers is a concern, occasionally changes may be made to your tour itinerary which we reserve the right to do so at any time. This may be due to seasonal conditions which may involve a diversion of route or the cancellation of some stages, transport or accommodation if required to do so. In the case of accommodation, a similar standard of accommodation will be obtained wherever possible. In most cases these will be minor, and we will try to advise you of them at the earliest possible date.

We cannot be held legally responsible if we are forced to cancel, or in any way change your tour itinerary due to damage caused beyond our personal control, including injury or delay due to sickness, machinery breakdown, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, or adverse weather conditions.

In the unlikely event, however, that we are required to significantly alter a material part of your tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled: –

– To take an alternative tour itinerary of equivalent or superior quality, if we are able to offer that, or

– To take a substitute tour itinerary of lower quality if we are able to offer that (in which event the difference in price between the original and the substitute tour will be refunded to you); or

– To cancel your booking and obtain a full refund of all monies paid by you.

Accommodation

The standard of accommodation will vary according to the standards available in Morocco and should be judged according to local standards.

Accommodation is usually in twin or double rooms unless stated otherwise and we request that clients who book individually share a twin room. Where a single room is requested, we will try to accommodate this, but a single supplement will often apply – please check at the time of booking. When making a booking you accept that this additional supplement may apply and, where appropriate, you will be advised and invoiced for the relevant amount. On some itineraries, please note that no single accommodation is available.

Hotels and Riads are subject to availability and may be changed for one of a similar standard for reasons beyond our control. The hotels or riads listed on your formal itinerary are subject to your approval. Once we receive your payment, rooms are confirmed and subject to that hotel’s cancellation policy that is in line with our own.

Special Requests

Any special requests should be advised to us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part. Where appropriate, we will pass any special requests on to your accommodation provider(s), but we cannot be held responsible for their failure or inability to meet your request. Please also be aware that some accommodation providers may make an additional charge (payable locally) depending on the nature of your request. We regret that we cannot accept bookings which are conditional on any special request being met.

Insurance

We strenuously recommend that passengers arrange suitable travel, medical and cancellation insurance. A travel insurance policy protects you and your holiday arrangements from the unexpected before and during your trip. It is your responsibility to make sure you have adequate cover, and we are not able to offer advice on insurance. However, we recommend your policy should include cover for emergency medical costs, cancellation or curtailment of your trip, personal belongings/baggage, and personal liability:

• In the event of emergency rescue and medical care and/or repatriation from a trip due to injury or medical emergency, any evacuation and medical costs will be borne by the client.
• If you need to cancel your trip with us, then you may lose some or all the money you have paid.
• All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

Smoking

Smoking (including e-cigarettes) is not permitted on coaches but there are frequent stops en route for those passengers who wish to smoke.

Our Responsibility

Where you do not suffer personal injury or death, we accept liability should any part of your travel arrangements not be as described when you made your booking and not be of a reasonable standard. We will pay you reasonable compensation (limited to a maximum of two times the amount paid for that portion of the travel arrangements) unless there has been no fault on our part or that of our suppliers and the reason for the failure in your travel arrangements could not have been foreseen or avoided by us or our suppliers even if all due care had been exercised. We will use this maximum sum to assess the appropriate sum due to you in the circumstances of your particular complaint.

If you suffer death or personal injury as a result of an activity forming part of your travel arrangements, we accept responsibility unless there has been no fault on our part or that of our suppliers and the cause was your own fault, the actions of someone unconnected with your travel arrangements or one which neither we nor our suppliers could have anticipated or avoided even with the exercise of all due care.

Where such death or personal injury arises in the course of travel or hotel accommodation, the amount of compensation you will receive is limited in accordance with the provisions of any applicable International Conventions.

Complaints Procedure

In the unlikely event you have any reason to complain or may have a basis for making a claim in respect of any aspect of your holiday arrangements, you must immediately make it known to your guide/leader at the earliest opportunity. If you are on a trip without a guide, or if you do not feel that your guide has dealt with your complaint in a satisfactory manner, we encourage you to contact our office as soon as possible so that we can help find an agreeable solution during your trip. The issue can then be promptly investigated and, where appropriate, steps taken to resolve the situation. Any verbal notification must be put in writing and given to our representative / agent and the supplier as soon as possible.

Any outstanding complaint not resolved during your trip should be notified to us in writing within 20 days of the scheduled date of return. We promise to deal with any dispute fairly and promptly.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.

Data Protection Policy

We take your privacy seriously and will always endeavor to process your personal information in accordance with applicable data protection laws. In order to process your booking and to ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). Where you have consented, we may also use the information provided to keep in touch with you and to advise you of the Company’s products and services (including special offers) from time to time. We may also pass personal information on to third parties (such as accommodation providers or other suppliers relevant to your booking) where necessary and where appropriate measures are in place. We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

Further details of how we process your personal information is set out in our Privacy Policy. Please click here to review our current Privacy and Cookies Policy, which can also be accessed at https://moroccogetaway.com/privacy-policy/